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12/09/2009
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9 Dec 2009 11:51:59
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Measuring Customer Service
Measuring Customer service Sales renewal rates - This is the number of customers who come and buy off your business, company or shop. For example if the customer like the product the business will get more customers because the customer will tell their friends and etc. this is called word of mouth and is a popular way of getting more customers. No. of queries or complaints about your products or services – The business can read and count the number of queries and complaints the customers have said. The business can learn off these because if customers complain about something...
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